Every Wingfield shirt is cut to your specification. Nothing is made until you order it, and no two orders are alike. That changes how returns work, so here is exactly where you stand.

Alterations — 60 days

If the fit isn't right, send the shirt back and we'll alter it free, once, per shirt. We don't make a new one: the shirt you own returns to the same workroom in Newark that made it, and the people who cut it correct what's wrong — sleeves shortened, body taken in, collar eased. Then it comes back to you. We'll email you a prepaid label.

Wear the shirt and wash it before judging it. American oxford settles after its first wash — the cotton relaxes, the collar finds its shape, the body draws in a little. Shirts may be laundered once or twice and still qualify, but shouldn't show signs of repeated wear.

Refunds — 30 days

Return the shirt within 30 days of delivery and we'll refund you in full, to your original payment method. Processing usually takes 3–7 business days once we've received and reviewed the shirt.

Worth knowing: an alteration works within the cloth the shirt already has, so there is more room to take a shirt in than to let one out. If you're unsure whether yours can be got right, tell us inside 30 days — that is the window where a refund is still open.

Damaged or defective shirts

If a shirt arrives flawed, damaged, or not made to the specification you ordered, email us within 30 days with your order number and a photograph. We'll replace it or refund it in full — your choice — and it won't count against your free alteration. We cover shipping in both directions.

Gift cards

Gift cards are non-returnable and non-refundable.

Eligibility and fair use

Shirts must be bought directly from wingfieldapparel.com through an account. Occasionally a customer's returns or alterations fall well outside ordinary use; we may move that account to restricted terms, and will say so plainly if we do.

How to start a return or an alteration

Email info@wingfieldapparel.com with your order number and a note on what's wrong — fit, damage, or defect — in your own words. We'll confirm the details and send you a prepaid label. Please don't ship anything back before we've confirmed.

Late or missing refunds

If you haven't received an approved refund yet, check first with your bank or card issuer, as posting can take some time. If you've done that and still don't see it, contact us and we'll help track it down.

Questions

Email: info@wingfieldapparel.com

Post: Wingfield Apparel, 10 East 40th Street, Suite 3410, New York, NY 10016